2bd Privacy Policy — How We Protect Your Information
This Privacy Policy explains how 2bd collects, uses, stores and protects the personal information of users in Malaysia. Please read it carefully to understand your rights as a user of our platform.
Information We Collect
When you use the 2bd platform, we collect several categories of information to ensure the service operates smoothly and securely. Here are the types of information we collect:
Full name, date of birth, phone number, email address, and identification details provided when registering your 2bd account.
Transaction details in MYR, along with bank account numbers or e-wallet details used for deposits and withdrawals on the platform.
Device type, operating system, browser type, IP address, and language settings used when accessing the 2bd platform.
Records of in-platform activity, pages visited, session duration, game preferences, and transaction history, used to improve our services.
Why This Information Is Required
Account Management & Security
Your personal information is used to verify your identity at login, process withdrawal requests securely, and detect any suspicious activity in your 2bd account — all essential steps in keeping your assets protected.
MYR Transaction Processing
Payment details are required to process deposits and withdrawals in MYR accurately and securely. This information is used solely for financial transactions you initiate and is never shared with unrelated parties.
Service Improvement
Usage data helps the 2bd team understand how users interact with the platform, identify technical issues, and improve the overall user experience — including the mobile interface and page load speeds.
Service-Related Communications
Your email address and phone number are used to send important notifications such as transaction confirmations, account security alerts, and policy updates. You can manage these communication preferences through your account settings.
Cookie Usage & Tracking Technologies
The 2bd platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored in your browser when you visit our website.
We use two main types of cookies. The first are essential cookies, which are required for core platform functions such as maintaining your login session and language preferences — these cannot be disabled as they affect the fundamental operation of the service. The second are analytics cookies, which help us understand general platform usage patterns for the purpose of service improvement.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of some 2bd platform features. Information collected via cookies is not used to personally identify you without additional context.
Data Storage, Security & Sharing
Data Storage Security
All personal information is stored on servers protected with SSL encryption and strict access controls. 2bd follows industry-standard security protocols to ensure your data is always safeguarded against unauthorised access.
Payment information in MYR is processed through channels that comply with financial security standards. Passwords are stored in one-way hashed form and cannot be decrypted by any party, including 2bd staff.
Third-Party Sharing
2bd does not sell or rent users' personal information to third parties for marketing purposes. Information is only shared in the following limited circumstances: approved payment service providers (to process MYR transactions), technical infrastructure providers bound by confidentiality agreements, and law enforcement authorities when required under Malaysian law.
All third parties with access to your data are bound by strict confidentiality obligations and are only permitted to use that data for the specific purposes agreed upon.
Your Rights As a User & How to Contact Us
Right to Access, Rectification & Erasure
As a 2bd platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. This request can be made through the support channels available on the platform after logging in.
- Right to Rectification: If any information in your account is incorrect, you can update it via your profile page or contact 2bd customer support for corrections that require document verification.
- Right to Erasure: You may request the deletion of your account and personal data by contacting our support team. Please note that certain transaction records may need to be retained for a period required under Malaysian law for financial auditing purposes.
- Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time through the notification settings in your account.
Privacy Policy Changes
2bd reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via their registered email or in-platform notification before the changes take effect. The latest effective date will be stated at the top of this document. Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy.
How to Contact Support
If you have any questions or concerns, or wish to exercise your personal data rights, you can reach the 2bd support team through the following channels: email us at [email protected] or submit a request via the support ticket system available on the platform after logging in. We aim to respond to all privacy-related enquiries within seven business days. You may also visit our FAQ page for answers to frequently asked questions about privacy and account security.
Still Have Questions About Your Privacy?
Our FAQ page has answers to the most common questions about account security and data protection on the 2bd platform. Or register an account to start using the platform safely.